Scheduling, Cancellation & Home Access Policies
Advance notice requirements, home access guidelines, and important service conditions you need to know
Please review our policies regarding cancellations, rescheduling, home access, and procedures in case of illness or inability to enter the property to ensure a smooth and uninterrupted service experience
Advance Notice & Rescheduling
Cancellations & Service Lockouts
Home Access Requirements
Illness Policy
Service Policies: Scheduling, Cancellations & Home Access
To ensure efficient, high-quality service, we require at least 24 hours’ notice for cancellations or rescheduling (for Monday services, notice must be given by Friday at 5 p.m.). Clients are responsible for providing access to the home at the scheduled time. In case of illness, we kindly ask for advance notice; we can proceed with the cleaning by keeping areas separate or excluding specific spaces as needed. If our team is unable to access the property or is denied entry upon arrival, 100% of the scheduled service fee will be charged
Advance Notice & Rescheduling
A minimum of 24 hours’ notice is required to cancel or reschedule your service. For Monday cleanings, please notify us by Friday at 5 p.m. to avoid charges
Home Access Requirements
Clients are responsible for ensuring access to the home at the scheduled time. If our team is unable to enter, the full service fee will be charged
Cancellations & Service Lockouts
Late cancellations or inability to access the property will be considered a service lockout, and 100% of the scheduled service fee will be charged
Illness Policy
If someone in the home is ill, please notify us at least 24 hours in advance. We can proceed with the service if the individual stays in a separate area or we can skip that space